Frequently Asked Questions

General Questions

1. What does “modular creative services” mean?

It means you can pick and choose exactly what you need—whether it’s a small project, a specific campaign, or ongoing creative support. You’re in control, and we adjust to your needs.

2. Who are your services for?

We work with B2B CMOs and marketing teams who need creative solutions for branding, campaigns, or consistent creative support.

3. Do I need to sign a long-term contract?

Not at all! You can start with a one-off project or campaign. If you love working with us (and we’re confident you will), we also offer retainers for ongoing support. Note that while there’s a cancel-anytime policy for retainers, cancellation requests must be made 30 days in advance.

About Specific Packages

4. What’s in the Brand Refresh Starter Kit?

It’s a quick way to modernize your brand without a full redesign. You’ll get updates to your presentation decks, sales sheets, and social media templates.

5. What does the Campaign Asset Bundle include?

This bundle gives you 5 ready-to-use creative assets, such as LinkedIn ads, email banners, or social media posts. Perfect for short campaigns!

6. What is the Creative Audit & Recommendations?

We’ll review all your existing creative materials, highlight what’s working and what isn’t, and give you actionable steps to improve your brand visuals.

7. What can I expect from the ABM Campaign Creative Package?

This package provides targeted creative assets designed to win over key accounts. Think personalized ads, case studies, PDFs, and more.

8. What does the Demand Generation Sprint include?

It’s a fast-paced option for lead-gen campaigns or product launches. You’ll get up to 10 creative assets, like landing pages, infographics, and ebooks, delivered quickly.

9. What’s in the Investor & Stakeholder Communication Kit?

This kit equips you with polished investor decks, stakeholder presentations, and visuals to wow your audience during important meetings.

About Retainer Services

10. What’s included in the Unlimited Creative Retainer?

It’s ongoing creative support for your campaigns, ads, social media, and more. Think of it as having your own design team whenever you need it.

11. How is Retainer Plus different from the Unlimited Creative Retainer?

Retainer Plus includes everything in the Unlimited Creative Retainer, plus quarterly reviews and updates to your design system to keep everything aligned with your goals.

12. What is the Integrated Art Direction Retainer?

This is our premium retainer. In addition to creative production, we provide strategic guidance, ensure everything stays on-brand, and refresh your design system every 2–4 quarters.

How We Work

13. How quickly can you start a project?

It’s ongoing creative support for your campaigns, ads, social media, and more. Think of it as having your own design team whenever you need it.

14. How do you handle billing?

We bill on a bi-weekly basis to keep things straightforward and manageable for you. If we need to go beyond the agreed scope of work, our hourly rate is $80/hour.

15. What happens if my needs change during a project?

No problem! If your project grows beyond the original scope, we’ll adjust together. Any additional work is billed at $80/hour.

16. Who manages the project?

Every project comes with a dedicated project manager. They keep everything organized, ensure smooth communication, and make sure we hit your deadlines.

Creative Capabilities

17. What kind of creative assets do you produce?

We handle everything from investor decks and social media ads to event materials, whitepapers, and case studies. While we don’t create videos, we can include basic animations.

18. What is stylescaping?

It’s a fancy way of saying we refresh outdated brand materials to make sure they match your goals and look professional.

19. What is creative segmentation for ABM?

We design highly targeted creative assets specifically for your most important accounts, so your messaging resonates where it matters most.

20. How does the design system installation work?

We create templates you can use repeatedly for consistency across all your materials. If you’re on a retainer, we refresh your system quarterly to keep it competitive.

Getting Started

21. What’s the first step to working with you?

Reach out through our contact form or email us. We’ll have a quick chat to understand your needs and recommend the best option for you.

22. How do I know which package is right for me?

If you’re unsure, don’t worry! We’ll help you figure it out during our initial conversation. We’re here to make your life easier.

23. What makes Hatch different from other agencies?

We’re not just here to “deliver designs.” We act as an extension of your team, combining strategy with execution to create high-quality assets that help you achieve your goals—fast and efficiently.

Plus, we aim to democratize brand creatives for non-design collaborators. By bridging communication gaps and enhancing feedback quality, we empower your team to better understand what they need (versus what they think they need). This clarity helps align communication not just with us but also with your internal stakeholders, especially when it comes to securing budget approvals.

24. How long do projects typically take?

  • One-off projects (like the Brand Refresh Starter Kit): 2–4 weeks.
  • Campaign-specific packages (like ABM or Demand Gen): 4–6 weeks.
  • Retainers: Ongoing, with timelines tailored to your needs.

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